Due to the wide choice and bespoke nature of our furniture, rugs and items, most are not held in stock and we will order specifically for you in the finish, size, or colour you've specified at point of order.
Lead time varies by product and manufacturer, but you will find the relevant lead time stated on product pages and on our order confirmation. Once orders have been received and checked we will arrange final delivery at your convenience considering any regional schedules.
Delivery is a tracked service and we will advise you of your tracking number.
Prior to order please check the dimensions at the delivery address for access (including doors, stairs, lifts etc), as well as the area of intended use, before you order to ensure that the product is the right size for your needs, and to enable us to deliver your order successfully.
Goods that fail to fit into your property at point of delivery are your responsibility as we have no control over this. Any specialist delivery arrangements required such as hoists or dismantling items to component form and re-assembly would need to be by quotation and at additional cost.
If you wish to return an item, you must notify us within 14 days of receiving the item. All returned items must be in new and unused condition, in the original packaging.
To Initiate a return, please email email@example.com and we’ll help coordinate.
If the item you are returning is bulky, we can help arrange your return.
In order to be eligible for a refund, you must return the product within 14 days of purchase.
Please note that we will be unable to except returns on made to order, and bespoke items except in the event of manufacturing default.
Items must be in the same condition they were received, and undamaged in any way. After we receive your item, our team will inspect it and process your refund.